United Way Talks Text at 2-1-1 Directors' Summit in Houston!

PreventionPays is "The Place to Go for Enterprise Short Code Texting"

Regardless of your age, demographic, what's the one communication channel that binds us all together like no other?  Hint: it's not a phone call, email or tweet!

When 2-1-1 Directors and United Way executives were asked the question: "How many of you have made a phone call today?  Email? Tweet?" a few scattered hands went up... then... "How many of you have texted someone today?" Almost every hand in the audience went up! At that moment It was clear to all... text is king! Now, our most utilized channel, short code texting is where contact center communication must go next to ensure their continued success and relevancy.  That message was made very clear by Caree Jewell and Larry Olness (United Way Heart of Florida)  during their riveting presentation "Why Every United Way 2-1-1 Should Have Text". From live text I&R to developing deep engagements with tailored group alerts and appt reminders, the theme at this year's summit was four simple letters... TEXT!

And now, we're offering AIRS members a special rate so that your agency can have enterprise short code texting today!  Read about our special offer for AIRS members!

2-1-1 Director?  United Way Wants You To Join "DreamUnited"!

During the conference over 100 directors in attendance were also invited to opt in to the "UWW 2-1-1 Directors' Text Project" by texting "DREAMUNITED" to 898211. By the end of the presentation we were pleased to see well over half the room had opted in!  And the good news is, if you're a director and would still like to join, you can!  simply text the keyword DREAMUNITED to 898211 and you will get a welcome message with information about the group and the kind of messages you can expect to receive. It costs you nothing and promises to be highly informative!

United Way and the team behind the presentation will be contributing content for this group. Make sure you opt in so you get the latest news about events, webinars and important plans related to the DreamUnited Vision. 

So, what's in store for DreamUnited subscribers?  Opt in to find out!

Here are a few facts about texting use rates in the US!

FACT:  Americans under 55 text more than they talk on the phone and email!
FACT:  99% of all texts are open and read in the first 5 minutes of receiving them. In contrast, 80% of all tweets are ignored.
FACT:  80% of browsing on the Internet is happening on smart phones. That means if you're not sending you're referrals and links to the mobile phone, then you're missing the mark with 8 out of 10 of your clients. 

We're so excited to be able to serve the 2-1-1 I&R sector! If you're looking to add enterprise short code texting to your contact center or nonprofit, you can text "MYTEXT" to 898211 or email us:  info@preventionpaystext.com

As always, Happy Texting!

Are You On PreventionPays Text Yet?! No? Here's What You're Missing!

First a couple stats:

Americans under 55 now text more than they make voice calls and email!

80% of web browsing in the US is occurring on smart phones. 

Gen-Y and Mellennials prefer text over any other communication channel. That means your next generation help-seeker won't be calling you on the phone! Which begs the question... 

R U Text-Enabled?

If your agency doesn't have texting with PreventionPays, here's what you're missing!

  • best practice text I&R, live help via sms (and we have data to support it! Just ask us!)
  • fully-automated referral utility (on one of the largest health and human services platforms in the nation)
  • fully-automated phone-to-text referrals (that enable live help if needed!)
  • health alerts, health education! (make new friends with like-minded orgs that need help engaging their priority pops with text message education)
  • automated end user privacy protection so you never need to worry about spamming your audience... or your neighbor's!
  • staff alerts (with read rates at 98% in first 5 mins, you can't afford NOT TO use sms for important staff alerts about closures or shift changes! Or whatever else!
  • donor texting (want to endear your donors even more? send them regular texts about all the great stuff you do! And then, send them a text with a secure link to your online payment processing service and we guarantee your donor relations will improve and the frequency and dollar amounts of you donations will also increase!)
                                     AIRS members! Get text-enabled today and save!

                                     AIRS members! Get text-enabled today and save!

What's New This Month?

fully-intergrated appointment reminders and/or automated followup texts 

Our appointment reminder tools are in accordance with FCC anti-spamming laws and, suffice it to say, super easy to integrate!

How simple?  

Step 1:  Admins create a library of appointment reminder messages in multiple languages as needed, using a simple template

Step 2:  Admins and/or staff upload an excel/csv/txt file with the following columns: mobile number/appt date & time/language

That's it!

What's the best part about PreventionPays appointment reminders? If someone needs more information all they have to do is respond to the reminder. And if you have live help activated, all you have to do is open the case and text away!  PreventionPays offers a completely unique fusion of tailored group messages with two-way, live help!  Both levels of capacity are supported by the same Tier 1, Enterprise short codes, under the same application! From the masses to the individual in one click!

We also just recently deployed "Ad-Hoc" groups!  Make sure you ask us about this new, super exciting functionality!  

Our clients always take comfort in knowing live, one-on-one help is always just a click away!

Happy Texting!

Demystifying Short Codes!

What Are Short Codes?

The US is a highly regulated market for SMS where carriers have established rules for how agencies are to send text messages. Any messages generated by an application are considered Application-to-Person (A2P) and must be sent over a Short Code.

While typical phone numbers in the US are 10-digits and are meant for enabling communication between two mobile phones, Short Codes are 5-6 digits and are leased by businesses intended for (A2P) Application-to-Person traffic.  PreventionPays is unique as we have developed a suite of web-based services that use enterprise Tier 1 short codes to power live, one-on-one communication and tailored group messaging, all under the same, intuitive, easy-to-use application!   

How Are Short Codes Obtained?

Provisioning a Short Code can be a very long and complex process that requires approval by carriers. After committing to your message content you must submit an application to get it approved  by each individual carrier (Verizon Wireless, AT&T, T-Mobile etc…). The timeline is unpredictable and any changes to the application or the message content can require re-provisioning. This impacts your ability to plan, your time-to-launch and overall agility.

Due to the complex approval process described above, provisioning a Short Code typically takes three months and can take longer if you do not have experience with the application process or if your application gets challenged.

Get Started Today!

 PreventionPays Text offers an innovative solution that enables agencies to begin sending messages with Short Codes today. To mitigate the long Short Code provisioning process, PreventionPays offers fully provisioned Tier 1 Short Codes which allow you to get started immediately!

With PreventionPays fully provisioned Tier 1 Short Codes you can begin sending the following types of messages right away:

Two-way, conversational texting!  Provide live help using Enterprise, Tier 1 short codes! A2P use of short codes to create real-time, IM-style conversations. De-escalate crisis, deploy information and referrals, increase client engagements, reach the next generation of help-seeker with secure, live help from your pc, laptop, tablet!

Education/Awareness: With read rates of over 95% within minutes, SMS is a great way to make sure your clients are receiving timely information. A highly sophisticated message track solution that enables you to deploy messages in a series. Create learning programs via text... providing tailored content at the exact moments when your audience will be most receptive. 

Fully-automated referrals with our unique Triage Tool!  Have high contact issues that are over-burdening your call center? Put our smart triage to work and take a big bite out of repetitive referrals. 

New this year!  Appointment reminders with live help!  Send appointment reminders with confidence. Our unique message tracking will update each time an appointment or medication reminder is not delivered. And then, allow your clients to reschedule or engage with live help via two-way text! if you offer sms appointment reminders, it also makes sense to offer rescheduling via the same channel! Your clients will love it!

Ask about our development groups! We're constantly working on new, creative ways to expand uses and push the envelope on texting! 

PreventionPays' Tier 1 Short Codes make it easy for any agency, regardless of resources and budget, to get up and running right away.

The benefits include:

Faster launch times: hours instead of months

Save money with one annual cost or pay by the month!

Avoid application complexity: Spend time on things that matter and let us handle the rest
With fully automated opt in/opt opt we remove the hassle so you can focus on what matters! 

Alerts: Have something that your clients need to know right now? SMS is the most effective channel for reaching large audiences quickly and efficiently!  According to PEW Internet Research, 80% of tweets are ignored, while 98% of texts are read in the first 5 minutes of receiving them!

Create fully-automated post encounter surveys!  Offer live help and then create an exit Q&A and delay delivery for hours, days, weeks.  Funders are always seeking followup data. But agencies are finding it increasingly difficult to collect qualitative data. With voice calls are rarely answered. However, as a preferred channel, text simplifies this process making end user feedback a mutually rewarding experience.  

Are there per message fees or additional charges?

With PreventionPays you can take comfort in knowing you have unlimited messages with absolutely no per message fees. PreventionPays Text was developed for health and human services... the system supports your agency with everything needed to provide deep engagements and elevate your service across all programs and priority groups!

Need a dedicated short code?  Contact us today and we'll get your application underway! 

We make texting the right way! Safe and simple!

PreventionPays services strictly adhere to all FCC and CTIA regulations! End user privacy is our highest priority.

Always FCC and CTIA Compliant!

Always FCC and CTIA Compliant!

PreventionPays is Offering Big Discounts to AIRS Members for I&R Text Services!

We proudly announce EMS is bringing PreventionPays Text to AIRS members at a discount!  EMS has always seen tremendous value in maintaining a strong and enduring relationship with AIRS.  As the leading network for I&R support, provisioning, and certification/training protocols, a discount to AIRS members represents a unique opportunity for EMS to increase growth among a cohort of service providers that EMS sees as “high value,” where I&Rs use the texting platform in ways highly consistent with how the system was developed enabling AIRS members to maximize impact with the communities they serve. 

The PreventionPays Platform is a leading service for texting and I&R and provides value not only in the immediate future, but in the long term; as AIRS members purchase services on the PreventionPays platform, I&R services will improve reach and increase efficiencies by adding the sms channel!  Enterprise Short Code Texting is the premiere service model in mobile communications offering I&R providers standards of service that competing products and platforms simply do not support. 

We look forward to being of service to the I&R sector!  

“PreventionPays Text integrates seamlessly with any I&R! Amazing service. Superb support!”
— Heart of Florida United Way 2-1-1
“We spent a very long time preparing for texting. We knew it was coming and we wanted to be prepared.... Their customer care goes beyond IT support. They helped us launch.”
— 2-1-1info, Portland Oregon
Proud members and supporters of the AIRS network!

Proud members and supporters of the AIRS network!