Now Supporting Fully Automated, Assignable Surveys!

Build Deep Client Engagement with Fully Automated, Customizable, Assignable Surveys!

You might already be familiar with the survey tools. In the past, surveys would need to be assigned to a client based on the keyword they text. Now you can assign a survey to a client at anytime and it doesn't have to be tied to a keyword. This is available while you are viewing a client. The feature is on the right under client attributes, see arrow "Surveys".

Any surveys that you have set up with us will be available here as "assignable" and "schedulable". If you don't see the fields then contact "" and we will activate them for you. If you have never set up a survey with us and you would like to, just send us an email with the request. Surveys can be triggered by simply selecting the survey and setting the delay time and saving. The survey title will appear in pending status in the same section with the date time that the survey is scheduled to run. That's it!  Here are a just a few ways automated surveys are being used:

  • Quality Assurance
  • Risk Assessments
  • Follow Up Care
  • Screening/Needs Assessments
Capture high quality data with zero impact on staff!

Capture high quality data with zero impact on staff!

For most agencies, calling someone on the phone to survey them just isn't a workable model anymore, too time consuming with paltry results. So, rather than settling for something that is broken, change the model. With more and more people preferring text for these types of communications, the text survey is a game changer. By simply adapting the communication channel, text makes this high quality data infinitely more accessible. End users more readily respond when they're able to do so via text, a simple, convenient way to answer questions that (when part of a phone call) are largely viewed as burdensome, that you're pestering them. Moreover, with text, the client is less likely to "satisfy" - a phenomenon that plagues the live phone method. 

In addition to fully automated text message surveys, here are some other ways PreventionPays Text is helping agencies elevate their communication capacity:

Live, one-on-one texting for live help (because the next-gen help-seeker doesn't make voice calls anymore)

Reminders/auto-responses to keywords (educational message tracks, timed, automated)

Appointment Reminders (future and missed with live two-way help for cancellations and rescheduling. Your clients want to text you. We say, let them!)

Group Messages (create ad-hoc groups based on preference, response to triage questions, information obtained during a live text conversation, or from client profile)

Schedule a demo or contact us for a quote!


2-1-1 Connecticut Will Utilize Express Text Utilty to Automate Referrals to Food Resources

AIRS conference, 2014, Atlanta GA.  When CT 2-1-1 suggested a triage for food banks or soup kitchens, we said, absolutely!  When do you want to start? 

We had no idea that this would actually result in product development! What a pleasant surprise! I was also happy to hear that it could be designed in a way that does not require a call specialist to respond to texts. We look forward to testing this out and learning from this experience. It has great potential!”
— Tanya Barrett, 2-1-1 Connecticut

Since then, we've been hard at work building a fully automated triage that mirrors the experience of live help!  How does that work?  Simple!  Connecticut residents can text "ctsoup" to 898211 and the automated triage will immediately query them for their zip code. Then, based on their response, the Smart Triage will send the most appropriate and closest referrals to their phone.  Each encounter is fully documented and archived in the system and it looks just like an I&R encounter! In fact, the end user may never know the difference. 

The Perfect Solution for High Contact Issues

We feel this tool will be particularly useful with high contact issues.  For many 2-1-1s, there are certain issues that make up the majority of the calls they receive over the year.  For example, in a recent conversation with a 2-1-1 in Ohio, I found that 80 percent of all calls were related to one of two issues:  food or energy assistance!  And the very same referrals are being distributed over and over again.  So, wouldn't it make sense to automate some of these encounters?  We think yes!  With Express Text Utility we know we can help lift some of the burden off the phones freeing specialists to focus on more demanding encounters.

Of course not all contacts can be managed with an automated triage. Some of our earliest data comes from crisis hotlines and these agencies would never consider providing an automated referral to an individual who may be contemplating self-harm or suicide.  This type of encounter will always need human contact, whether it's a live voice call, or a live text session with a counselor, crisis support and the issues that lead up to emotional crisis will always necessitate live communication.

However, 2-1-1 contact centers respond to every different kind of need, pretty much anyone seeking social services would benefit from contacting 2-1-1 at some point during their help-seeking process. When the same information is being transmitted at at a high frequency there's a tremendous need for additional support.  Express Text Utility has a major role to play in high-frequency, low-level encounters, such as referrals to food banks, energy assistance, tax preparation programs, and childcare to name just a few. 

You may be asking the question, what if someone uses Express Text and for some reason they don't get their needs met?  That's the beauty of PreventionPays Text! Anyone at any time can request help from a specialist.  In fact, our clients and their constituents have always taken comfort in knowing (with PreventionPays Text) live help is always just one click or one text away! 

Affordable Care Act Needs Millenials To "Opt In"

ACA Text Navigator:  Awareness, Outreach, Enrollment

Sample outreach uses automated triage (zip code) to route individuals to their closest "Navigator".

Helping 2-1-1 Contact Centers Engage, Educate and Enroll Millennials Using the Communication channel they know and use every day - SMS.