Sending Text Referrals From Your I&R Database Now Easier Than Ever!

PreventionPays text box is now smarter than ever!  Entering prefabricated content like referrals, links, canned, ready-made phrases can be copied and pasted into the text box and the text box now auto-cleans and strips, making it text message ready. For example, if you are copying and pasting from a resource management tool or web-based service, whether it's crisis counseling by text or 211 I&R by text, you can copy and paste that directly into the text box and the system will auto-format the message so that your clients get referrals in the fewest texts and without line breaks or html tags (that are often part of the referral when copying directly from your online resource management software).  Most referral management tools (I&R resource management software/tools) were not designed for sending referrals by text message. Many were developed before text based I&R was a concept. Instead they were built for telephone voice support, where a resource specialist or crisis counselor dictates the referral back to their client over the phone which can lead to countless errors and misinterpretation.  So, we have adapted your text box on the PreventionPays Text Platform to auto-format non-conforming content so that sending referrals in PreventionPays Text has never been easier or more efficient.

The screenshot below shows a resource that was copied directly from an I&R AIRs certified web-based database management service and pasted into the text box. Then, just below that, it shows the message auto-formatted and delivered to the end user as a single text. 

We have also deployed the auto-segmentation of messages that exceed the character limit.  So, if you are sending multiple referrals, you can now send them at the same time and your text box will properly format those into separate texts (in the most economic and pleasing way for your clients). 

So whether you're texting referrals during a live text encounter or during a phone conversation, your clients will absolutely love what you text them!

For more information about text counseling and text I&R, email or click the link in our website header!

Educational Message Services is a boutique mhealth agency specializing in secure, web-based tools to increase human connections in public health since 1994. As APHA and AIRS members, we are hyper-sensitive to the needs of our clients. Our best advocates and collaborators will always be our clients. They use our services every day and have dedicated their lives to helping others achieve better health outcomes. We want to celebrate and honor their work first and foremost.